Patient Account Representative Collections

Patient Account Representative Collections job in Albuquerque, NM

Shift: Day
Schedule: Full - Time Regular

Patient Account Rep- Collections, Patient Financial Services, Full-Time job, Days, Albuquerque, NM

We are looking for a Patient Account Representative- Collections to join our Patient Financial Services team in Albuquerque, NM.

This full-time job is located with   Lovelace Shared Services,  organizational support departments for all Lovelace facilities including Coding, Finance, Health Information Management, Revenue Cycle, Marketing, and the Resource Team.  We are dedicated to exceeding our customers’ expectations in every way.
  Patient Account Representative- Collections Job Responsibilities:

  • The Patient Account Representative- Collections is responsible for collecting insurance accounts for government and commercial payers.
  • Manages and reconciles accounts, update and document financial data.
  • Insurance Follow-Up/Denials
  • Commercial Insurance Follow Up- Denials/Appeals escalation spreadsheets reviews
  • Medicaid Insurance Follow Up- Credits/Denials/Appeals/ Overpayment Variance
  • Military/ IHS Insurance Follow Up- Credits/Denials

Patient Account Representative- Collections Education and Experience Job Requirements:

  • High school diploma or equivalent.
    Preferred: 2-3 years of Professional Billing/Insurance Follow Up and Collections environment, experience with computerized word processing and spreadsheet applications, experience in a hospital or other health setting, prior experience with Hospital Billing, experience in dealing with, both in writing and verbal.
  • ICD-10 and CPT-4 knowledge,
  • Must be able to type 35 wpm
  • 1-2 years of Hospital Billing/Insurance Follow Up and Collections environment
  • Experience as an active team member
  • Experience in multiple tasking in a fast pace environment
  • Have a working knowledge of computer systems and office equipment, should be familiar with Medicare fraud and abuse issues
  • Familiarity with Managed Care, Medicare, Medicaid, Commercial, as well as other payment programs that our patients may question
  • Sound understanding of the contractual adjustment system of posting.

  Why Lovelace?

  •   Named   one   of   the   150    Great    Places   to    Work   in    Healthcare  by  Becker’s  Hospital  Review  
  •   Named    one    of    the    Best    Places    to    Work    by    Albuquerque    Business    First
  • Named Top Workplace by Albuquerque Journal, 2013, 2014 and 2015
  •   Named    to    Modern    Healthcare’s    100    Best    Places    to    Work    five times   since    2008

Lovelace is a drug-free employer with smoke free campuses.


Department / Location

Business Office
Ardent Patient Financial Services - Albuquerque, NM